Returns, Exchanges & Refunds
Returns of NANOCOMPO products for a full refund can be made for any reason.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and complete with all manual and accessories.
All returns must be made within 30 days of purchase. If you return an item using the return label we provide, and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund.
Exchanges also will be honored within 30 days of purchase.
To initiate a return or exchange, contact our customer service team at firstname.lastname@example.org for an RMA number. A credit then will be issued to your credit card or PayPal account upon receipt of the returned item.
For exchanges, once an order is initiated, we will ship the replacement item for free within 1-2 business days. You will have 21 days to return the defective item for free using the return label we provide. If the exchange item is not received during this time, we must charge you as we would for a new item.